Services
Our services are designed to provide you with the help you need to effectively and successfully serve your existing and future customers and constituents. We provide a cost-effective and timely service that minimizes turn-around time, enabling our clients to take immediate action.
Various research and engagement techniques are employed in all of the assignments our clients engage us to undertake. Staff are fully conversant in the development and application of various numerous research techniques and analytical methods.
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Needs and preference studies evaluate and determine customer or constituent expectations for products and services. Needs analyses identify gaps between what is and what should be provided, discover issues or challenges and potential solutions, and clarify priorities and key interests. Our strategies help clients to meet the demands of existing customers and to access previously untapped customers.
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Related services include:
- Needs assessments
- Awareness, attitude, and user assessments
Methods employed:
Surveys of customers/constituents
Focus group discussions
Expectation and performance gap analysis
Family life stage analysis
Regression and factor analysis
Various research techniques and statistical analyze are performed to measure and evaluate customer expectations and perceptions of product and service quality. Clients gain deeper insight into product or service dimensions such as tangible traits and attributes, reliability, responsiveness, competence, courtesy, accessibility, communication, etc. and gain understanding into perceived value and customer loyalty and retention.
Related services include:
- Citizen/customer satisfaction measures
- Customer retention/loyalty measures
- Surveys of citizens/customers (internal and external)
- Focus group discussions
- Product and service gap analysis
- Regression and factor analysis
Policy makers and program managers need good information about the relative effectiveness of policies and programs. Policy and program evaluation and development examines the value, quality, utility and effectiveness of policies, programs or initiatives. The evaluation essentially enables decision makers to establish the merit or worth of a policy or program and identify strategies and initiatives for improvement or development.
Related services include:
- Performance measurement
- Continuous improvement
- Benchmarking and best practices
Methods employed:
Standards developed to determine value, quality, utility, and effectiveness
Surveys of users and non-users
Focus group discussions
Depth interviews
Regression, factor, and cluster analysis
Business/strategic plans identify conditions of an opportunity, define why opportunities exist, propose strategies and initiatives for seizing the opportunity and describe how an organization will execute plans to seize the opportunity. By facilitating client expression and contributing research and counsel, HarGroup has helped many organizations prepare and articulate their ideas into opportunities.
Related services include:
- Mission and vision statements
- Corporate objectives/guiding principles
- Balanced scorecard
- Critical success factors
- Surveys
- Depth interviews
- Internal strengths and weaknesses; external opportunities and challenges
- Pro forma financial statement preparation
Customer demand can change quickly. To keep on top how a client's organization is performing we help our clients to understand their competition and develop marketing plans which can capture market share and take advantage of new market niches. Our research services contribute to the evaluation or development of marketing strategies designed to strengthen a client's market position.
Related services include:
- Market feasibility studies
- Pricing analysis
- Location/distribution studies
- Market/customer segmentation
- Surveys of customers and potential customers
- Focus group discisions
- Depth interviews
- Content analysis
- Regression, factor, and cluster analysis
Economic planning and analysis studies can address a variety of community planning and opportunity development issues. For example, a community’s socio-economic base can be measured and profiled. Strengths of and gaps within the economy are assessed. From this analysis, strategies are designed to address the needs and expectations of community residents for economic development. As another example, various research techniques and economic and statistical analyze are employed to assess and measure the economic and fiscal impact of a community development project.
Related services include:
- Economic profiles
- Economic and fiscal impact studies
- Socio-economic impact studies
- Surveys
- Depth interviews
- Internal strengths and weaknesses; external opportunities and challenges
- Income expenditure and input/output analysis
Organizations want to operate efficiently to ensure resources are effectively employed and customers' needs are being met. As organizations evolve and develop, new strategies and systems are considered for organizing corporate functions and human resources. HarGroup has assisted organizations by examining operations and functions and proposing practical solutions for organizing and employing resources.
Related services include:
- Organizational reviews
- Job descriptions and descriptions
- Compensation studies
- Performance measurement
Methods employed:
- Surveys of employees, stakeholders, and partners
- Depth interviews
- Content analysis
- Workshops